FAQ

Frequently asked questions

Everything you need to know before getting started with CLAIM. Can't find your answer? Contact us directly.

Getting Started

Accounts aren't self-service — they're set up by our team once your community or organization is onboarded. Fill out the Get Started form and we'll create your admin account and send you a secure login link.

Tell us a bit about your project and community on the Get Started page. Our team will reach out to walk through setup, including creating your community, projects, and manager accounts.

Reports & Approval

Once logged in, go to the project you want to report on, add a photo and a short description, and submit — it takes less than a minute.

The community manager assigned to that project reviews your report and either approves it (issuing points) or sends it back with feedback. Review times depend on your community manager.

You'll see the feedback left by your community manager explaining why, and you're welcome to submit a new, more detailed report.

Points & Tracking

Each project has a set number of points. When your report on that project is approved, those points are added to your account balance automatically as a record of your verified contribution.

Your report stays visible on your dashboard with its current status, so you can follow it from submission through review to final resolution.

Account & Access

Use the 'Reset password' link on the login page. We'll email you a one-time code to set a new password.

Community managers and administrators can be assigned to more than one community — reach out to your program administrator to have your access updated.

Still have questions?

Reach out and our team will help you figure out if CLAIM is the right fit for your community.

Contact Us

Already onboarded? Log in to your dashboard